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Frequently Asked Questions

How will my order be shipped? Will it be discreet?

All of our orders are shipped discreetly. We only used plain, unmarked boxes and envelopes for shipping your order to you. There is no identifying markings revealing the contents, and there is only a very discreet return PO Box address label.

Can I claim the cost of my breastforms on medicare ?

You can claim the cost of mastectomy breastforms on Medicare if you are a Post Mastectomy Patient.
You must clarify your circumstances with Medicare before you make a claim. DO NOT assume you can claim as Medicare makes this determination, not us.

Click HERE for more information. Not all our breastforms are mastectomy forms. Please read descriptions carefully.

Is GST included in the price of my purchase ?
Is GST included in the price on the website ?

 

YES ... GST is included in all purchases in Australia unless stated on your invoice.

Note: The internet online system does NOT calculate or add GST. The GST component will be shown for all accounts on your official invoice that ships with your products.
GST is included in all purchases unless stated on your invoice. Under subsection 38-45(1) of the A New Tax System (Goods and Services Tax) Act 1999 (GST Act) only products such as breastforms, pocketed bras, medical adhesives are GST free.

Can I claim the GST from my purchase ?

You can only claim the GST if you are resgisted with the ATO to do so (such as a business).
Any attempt to avoid paying GST or falsely attempting to claim it back will be reported to the ATO immediately.

How will my payment show up on my credit card statement/bank statement?

Your credit card statement will read:

PayPal payments will show up as a payment to

Any inquiries will only reveal that clothing accessories and/or medical supplies have been purchased.

I'm a returning customer. Do I get my discount?

When you are a returning customer, we'll automatically take your customer discount off your order as soon as you place your order on our web site. Discounts can only be applied for orders over $50, excluding shipping charges. Please note that there is a limit of one discount per order, not redeemable for cash. Returning customers may qualify for the following discounts:

  • $5 off orders over $50
  • $15 off orders over $150
  • $20 off orders over $250
What shipping methods to you use?

We Australia Post or USPS. Please note that liquid adhesives must ship via ground transport and can not be shipped to some destinaitons.

What is your postal address ?

postal address

Can I have my order shipped to another address or a PO Box ?

Yes, you can have your order shipped to a different location than your billing address. Your billing address must be correct, as that we require it for credit card verification. We will NEVER contact you at your billing address.
All our items are sent with a tracking number, either registered post, express, or international air mail.

Why do I have to provide my billing information?

In order to verify your credit card for payment, we must have the correct billing information (the information that appears on your credit card statement). This helps us to eliminate fraudulent orders, which helps us keep our prices down. We will NEVER contact you at your billing address.

How long will it take for me to receive my order?

Depending on where you are located and what products you order, you should receive your item(s) within 10-14 business days after we receive your order. Some of our products, such as the RealBreast, Aphrodite, costumes and some wigs , may take additional time.

For more information about faster shipping, please read our shipping and returns policies.

Where will my order ship from?

All of our orders are shipped from within Australia or direct from our warehouse in the USA.

What methods of payment do you accept?

We accept Visa, MasterCard, PayPal, Direct Deposit, Cheque and Money Order. Some international orders may also pay via bank transfer. At this time, we cannot accept Discover or American Express.

I don't have a PayPal account. Can I still pay using American Express or Discover?

When you place your order on our web site using our PayPal method, you can pay through your PayPal account or you can pay via credit card through PayPal (without an account). We cannot accept American Express or Discover any other way.

I was charged an international fee. Why?

Some financial instutions, banks, and credit card companies may charge you an international fee. This is not a charge issued by us, however it sometimes occurs because we are an Australian company. All of our orders are processed in Australian dollars and include GST where applicable.

What if I order the wrong size or style of breast form?

If the size or style is wrong when the breast forms arrive, please let us know immediately. We can then exchange your breast forms for a different style or size. Do NOT attach your breast forms if you think that they may be the wrong size or style for you, as we cannot accomodate exchanges or returns on soiled items. Self-adhering or attachable breast forms cannot be returned if they have been used, so please take your time to ensure that you have ordered the right product. If you have questions, please contact one of our fitters. Custom orders such as Aphridite or Real Breast breast forms are final sale and cannot be returned or exchanged if you make a mistake. Please note that all exchanges are responsible for return postage costs .

For more information about returns and exchanges, please read our shipping and returns policies.

I haven't received a personalized order confirmation. Why?

Our personalized order confirmations are sent out only after your order has been shipped to you. If you haven't received your personalized thank you from us yet, it may be because we are a little bit behind in sending out the e-mails, or it may be that your order hasn't shipped yet. If you're not sure about the status of your order, please contact us.

I'm overseas. Can I still place an order with you?

Yes, you can. We will ship our products anywhere in the world, however you will be responsible for the shipping charge. For shipping to USA Europe, the UK, New Zealand, Mexico, Canada, or Japan, please select the associated country flag on the top of the page. If we are to ship from Australia to any of the above countries, you will be charged the full shipping cost.

International orders may be responsible for customs, taxes, and or duties, as decided by your country. Any customs charges, taxes, or duties are the responsibility of the customer.

What will the customs/duties charges be? What will the customs documents say is in the box?

Unfortunately, we do not know what your country will charge in regards to customs, taxes or duties, as that every country is different. All of our packages that ship overseas have the contents of the package listed as their exact contents. eg breastforms. If you place an order with us that ships direct from the factory that is over AU$1000 your order will be subject to customs and customs clearance fees when entering Australia - you have to pay this, we are not liable for this fee(s).

What if one of my items is temporarily out of stock or is backordered?

If your order is temporarily backordered for a few days or has to be ordered in from one of our manufacturers, we will ship your order out as soon as the product arrives. If your item is backordered for more than two weeks, we will let you know. We do our very best to notify all of our customers immediately if there are any delays in shipping.




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